Terms of service

Terms & Conditions

Account information

  • For credit cards terms- Mastercard, Visa, Discover and American Express are accepted and charged at the time of shipment.
  • Net 30 offered with approved credit from H&K Studios.
  • Finance charges of 1.5% (18% annually) may be assessed on invoices beginning the day following the due date.
  • Sales promotions may no longer apply to accounts that are not timely paid.
  • Prices are subject to change without notice.
  • H&K Studios must receive written notice of any ownership and address change 30 days prior to the change becoming effective.  

 

SHIPPING

  • Cancellations/ changes must be made a minimum of 15 business days prior to requested ship date.
  • All products are shipped via the most efficient manner unless otherwise requested.

 

CLAIMS

  • All overdue accounts are subject to a monthly charge of 1.5% (18% annually).
  • NSF Check fee - $30 fee will be charged for all returned checks and credit terms may be changed.
  • Orders will be held for any account with a past due balance over 30 days and may not be shipped until the account is paid in full. This includes finance charges.
  • Orders on past due accounts are subject to cancellation. Any Sales Promotions may no longer apply.
  • If an account is placed for collection, customer agrees to pay all attorney fees, court costs and collection fees.

 

DAMAGES

  • UPS, FEDEX and Common Carrier note damages upon delivery.
  • Original box, packing material, and tracking labels must be saved in case of inspection by carrier.
  • Call carrier to report the damage and receive claim instructions.
  • All damaged items must be reported within 21 days from receipt of shipment. No action may be taken if not reported within the above stated period.

 

RETURNS

  • H&K Studios has a “non-return” policy.
  • A 20% restocking fee will be charged for all refusals and credit terms may be adjusted.
  • Cancellations and changes to orders must be made at a minimum of 15 business days prior to the requested ship date.
  • All claims, shortages, or discrepancies must be reported within 21 days from receipt of shipment. No action may be taken if not reported within the above stated period.